Policy

Please be aware that submitting your request will not automatically change coverage.  Due to insurance company restrictions, we cannot bind, add, delete, modify or otherwise change any coverage through internet submissions. After receipt of your submission, Frost, Remer & Mercure Financial Services will process your request according to our rules and procedures as well as the insuring company rules and guidelines. 

In processing your endorsement request, Frost, Remer & Mercure Financial Services will use the same Agency protocol as all other endorsement requests.

Summary of Frost, Remer & Mercure Financial Services Endorsement Procedure

1. Endorsement request is sent to Frost, Remer & Mercure from insured through in-person contact, mail, phone, fax, e-mail or internet.
2. A policy change request form (PCR) is initiated and sent to you by one of the following means in-person contact, mail, phone, fax or e-mail. The PCR confirms your intent and requests additional information when needed.
3. After the PCR is returned to our office with the insured’s signature and all required information, we will process your request to the insurance company in accordance with the insuring companies procedures and guidelines.
4. You will receive a new policy declarations page from the insuring company and any change to your billing account will be made.

If you do not receive any correspondence directly from Frost, Remer & Mercure Financial Services, do not assume your endorsement request has been completed. Please call our office immediately at 734-782-2411 and speak with your agent or a customer service representative if you have not received any communications regarding your request.